Refund & Cancellation Policy

This policy explains how subscription billing, cancellation, and refunds work on Gamora. It should be read together with our Terms of Service.

1. Free Trial

The free trial requires no payment information and carries no charge, so no refund applies to it. It is limited to one per business.

2. Subscription Billing

Paid plans (Starter, Growth, Scale) are billed monthly in advance and renew automatically until cancelled. Payments are processed by our payment partner, Cashfree; we do not store your card or bank details.

3. Cancelling Your Subscription

You can cancel anytime from the Billing section of your dashboard. Cancelling stops future renewal — you keep access to your paid plan and remaining token balance for the rest of the billing period you already paid for, and your account moves to no active subscription once that period ends.

4. Refunds

• First subscription, within 7 days: if this is your business's first paid subscription and you have used less than 20% of that period's token allowance, contact us within 7 days of the charge for a full refund.
• Renewals and later months: monthly renewal charges are non-refundable once processed, since the token allowance for that period becomes available immediately on renewal.
• Failed or duplicate charges: if you are charged in error or charged twice for the same period, contact us and we will refund the incorrect charge.

Approved refunds are issued to the original payment method via Cashfree and may take several business days to appear, depending on your bank.

5. Failed Payments

If a renewal payment fails, we will attempt to notify you and give a short grace period to update your payment method before paid modules are paused. Your data is not deleted during this window.

6. Website Hosting Specifically

If your plan includes a Gamora-built and -hosted website, cancelling your subscription also ends hosting at the end of your current billing period. See our Website Development & Hosting Terms for the export window available before a hosted site is taken down.

7. How to Request a Refund or Cancellation

Email contact@gamora.site with your account username and the reason for your request, or use the cancel option in your dashboard's Billing page directly.